FREQUENTLY ASKED QUESTIONS
- How can I contact you?
- How long will the product delivery take?
Once the payment is done, the product will be delivered within 2-3 weeks depending on your location. Please note to book or order your simulator, you have to pay 70% payment upfront and 30% before it is dispatched.
- How long does the installation take?
Once you place an order for the simulator, we ship the product to your place directly. After the product is delivered, our team will install the product quickly (30 min or 1 hour). Our team will also guide you – how to use and maintain the product.
- What is the warranty?
We provide 1 year warranty for hardware part. For software issues, we offer online support via skype or teamviewer.
- Will you provide software updates if available?
Yes, we provide free software updates provided the system is connected to internet.
- In what languages will I get the software?
We provide the software both in English and Hindi language.
- What are the modes of payment?
Indian customers can pay online via netbanking, debit card or credit card. You can also deposit cheques, demand drafts to our bank account. The details will be given when the order is confirmed.
- Is the product available only for India customers?
No. We deliver the product all over the world. Contact us for more information.
- Is the product available on rent?
No. Right now we are not providing the product on rental basis.